We may not have had a chance to look at this yet. While we aim for 3 business days, sometimes this can take longer during peak times. Please be patient with us and you should receive your gift card soon!

When an account is suspended, this means your activity triggered our anti-fraud measures. Please complete the form and select option “C” to appeal this!

Before you reach out, please make sure everything here is true:

• You fully completed the challenge

  • Pay special attention to wording like “reach level 10 vs. complete level 10”!

• You are within the timeframe listed at the top of the “Cosmo’s Challenges” section

If both of these are true, complete the form and select option “A”.

When a gift card is rejected, this means that something in your activity may have been suspicious. Please complete the form and select option “D” to reach out!

Stardust has a 90 day expiration date. If Cosmic is not used at all for 90 consecutive days, Stardust is removed from your account.